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ACI EUROPE guidance, “Assisting Passengers with Non-Visible Disabilities”

Writer: Elizabeth ZiembaElizabeth Ziemba

Many disabilities are invisible. When working with customers for are traveling for any reason but especially for health, medical, and dental travelers, make sure their visible and invisible disabilities are taken into consideration. The Airports International Council Europe has just published, "Assisting Passengers with Non-visible Disabilities. Discover the best practices for delivering excellent customer and patient service."





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