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Adult Education Course

Medical Tourism Training
On-Site Courses

Success Essentials Training Program

Success Essentials Training Program

A Training Program for Facilitators and Patient Care Coordinators

Building on your expertise


Facilitators and Patient Care Coordinators strive to provide a high-quality experience from beginning to end. 

Doctor and Patient

Our two-day program is offered on-site or virtually according to a schedule that works for you. The course delivers approximately 16 hours of interactive knowledge sharing, including case studies, needed to succeed in a competitive marketplace.

This program focuses on four key aspects of working with health, dental, and medical travelers:

  • Customer service skills and systems;

  • Care management including privacy and data security plus case management basics;

  • Risk management for patients, providers, and businesses; and

  • Business management including marketing, websites and social media.


Medical Tourism Training offers its two-day program in English and Spanish. Our team of experienced trainers led by Margaret Ball is ready to work with clients who invest in valuable training for their employees.

Welcoming the World

Welcoming the Health Traveler

A training program for hotel, resort, and spa management and staff

Hotel, resort, wellness center and spa guests are requesting specialized services and amenities whether they are individuals who need assistance with mobility, are disabled, are recovering from outpatient or day surgery services, or are recovering from major surgery. Many service providers are attracting these medical travelers as a way to diversify and expand their client base while increasing revenues by offering services to guests before and after they receive health or medical treatment. These medical tourists require changes to customer care that are distinct from the services offered to the typical vacation or business guests.

Preparing staff members is a key factor to successfully serve the needs of health tourists. Medical Tourism Training, Inc. has created programs specifically designed to prepare staff to provide VIP customer care to guests who are receiving health and wellness treatments as well as their accompanying guests.



Pricing for the "Welcoming the Medical Traveler" is based on the number of participants, location, and other programs tailored to your organization's needs. 

Contact us to discuss your specific needs.


These on-site or virtual sessions, consisting of highly interactive programs based on real-world scenarios and best business practices. The course is designed for:

  • Senior management of hotels, resorts, wellness centers, and spas

  • Staff members of hotels, resorts, wellness centers, and spas

Course Description

Each of the two sessions is approximately two to two and one-half hours long for a total of five hours.

The program covers topics including:

  • Introduction to medical tourism and medical tourists

  • Cultural awareness and cultural norms

  • Providing customer care pre-op and post-op

  • Impact of staff behavior - body language, eye contact

  • VIP customer care service for medical tourists

  • Caring for accompanying guests

  • Identifying and handling biohazardous waste

  • Wheelchair assistance

  • Recognizing serious emergencies

  • ABCs of First Aid

  • What to do in an emergency

  • What to do after an emergency


Designed to ensure measurable results, the "Knowledge Check" component to the training program confirms that the participants are able to identify and recall the key learning points. At the conclusion of the training sessions, participants receive a personalized “Certificate of Completion.” A post-training evaluation ensures that the program is meeting the needs of your organization.

Learning Objectives

At the end of these two sessions, each participant will be able to:

  • Recognize and respond to cultural differences in customer care

  • Anticipate pre- and post-operative emotional and physical reactions to guests

  • Identify and properly handle biohazardous materials

  • Deliver VIP customer care to meet the special requirements of health travelers and their accompanying guests

  • Recognize and react to medical emergencies

  • Perform the ABCs of First Aid

  • Assist guests in and out of wheelchairs

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