Every business that has customers will encounter situations where its clients get upset. Even organizations dedicated to excellent customer service will have disappointed, angry and upset customers at some point in time. How employees handle customer complaints will make the difference between turning that client into a supporter or enemy of your business.
How can you manage the relationship with your customers so that you both reach the best possible outcome? In this course, “Working with Upset Customers,” you will learn cross-cultural techniques to avoid upsetting customers and how to repair situations to calm clients so that the situation can be resolved.