Medical Tourism Training Individual Courses

 
 

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    RETURN TO ALL COURSES In order to better understand the rapidly growing world of medical tourism, begin with the “Introduction to Medical Tourism” course. With a solid understanding of these basic concepts, you will have important fundamental knowledge about the who, what, when, where and why of medical tourism.
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    Every medical tourism professional must have a command of basic medical terminology to enhance credibility and deliver top quality services to clients. “Basic Medical Terminology” is designed for individuals who have little or no formal training in anatomy, medicine, or a related field. It is perfect for people for whom English is a second language. Moving from simple to complex words, it explores various aspects of health care services that are fundamental to success in the international health travel sector.
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    Effective communication skills are essential to succeeding in any field but none more so than medical tourism. Research shows that failing to return telephone calls is one of the major complaints among consumers of international health travel services. Excellent telephone etiquette can ensure that clients calling from countries around the world will be treated courteously and respectfully – the same way you enjoy being treated. Developed based on cross-cultural international best business practices, “Telephone Skills for the Medical Tourism Professional” prepares you to make a positive impression the first time, every time you interact with clients on the telephone. What better way to demonstrate your commitment to delivering excellent customer service.
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    Email presents opportunities and challenges in the conduct of business. Reading and responding to emails from individuals from different cultures who may be corresponding in a language other than their native tongue presents cross-cultural issues that, if not handled properly, can drive customers a competitor. Research shows that failing to respond to emails is one of the major complaints among consumers of international health travel services. Excellent email etiquette–or netiquette–can ensure that clients contacting you or your business from countries around the world will be responded to courteously and respectfully.
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    Every business that has customers will encounter situations where its clients get upset. Even organizations dedicated to excellent customer service will have disappointed, angry and upset customers at some point in time. How employees handle customer complaints will make the difference between turning that client into a supporter or enemy of your business. How can you manage the relationship with your customers so that you both reach the best possible outcome? In this course, “Working with Upset Customers,” you will learn cross-cultural techniques to avoid upsetting customers and how to repair situations to calm clients so that the situation can be resolved.
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    Travel for health and wellness has been growing, which means that more people from more countries are enjoying and experiencing new and different cultures. While most interactions between people from different cultures are enjoyable, too often discomfort, confusion or conflict can result. And too often, by the time you learn about the “problem” it is too late to recover effectively. These difficult interactions can have a profoundly negative effect on your business and on staff morale. Cross-cultural training is an invaluable tool to:
    • Create professional and productive relationships with patients, customers and clients
    • Improve work relationships among diverse employees
    • Facilitate the delivery of health and wellness services
    • Provide a better patient experience through improved customer service
    • Developed in collaboration with the team of international cross-cultural experts at Culture Coach International, “Through Your Patients ‘ Eyes” prepares you and your team to engage in professional, culturally sensitive interactions to make a positive impact on business relationships.
  • Option 1: Building an Outstanding International Patient Department, On-line Course Only Our online course is a Do-It-Yourself self-study guide complete with business theory, case studies, downloadable sample documents, quizzes and final knowledge check. Let our virtual instructors walk you through the step by step process of setting up or improving your international patient department. Requires strong English skills, access to the internet and basic computer skills to navigate the coursework. Running time: 5 hours Estimated completion time: 6+ hours
  • This option offers all of the features of Module 1 plus two essay questions to test your knowledge and your ability to apply what you have learned to practical situations. Our experts will review your responses to essays and provide detailed feedback with specific comments to help you refine your understanding and grow your ability to apply your knowledge to your business. Running time: 5 hours Estimated completion time: 7+ hours including quizzes and essays Deliverables: Individualized responses to essay questions; Individualized "Certificate of Completion"; sample documents  
  • This option offers all of the features of Module2 plus two hours of consulting time via email and/or telephone with our experts to answer your questions so that you can access the knowledge you need to solve specific problems or address specific issues. Running time: 5 hours Estimated completion time: 7+ hours including quizzes and essays. Plus two hours of consulting time. Deliverable: Two hours of consulting time via email and/or telephone. Individualized responses to essay questions. Individualized "Certificate of Completion". Downloadable sample documents.  
  • Let our experts do the work for you! For individuals and organizations that would like customized services in the design, development, and improvement of services offered by the international patient department, our consultants are available to assist you every step of the way. Contact us today to discuss your organization's needs. Deliverables: Individualized responses to essay questions; Individualized "Certificate of Completion"; sample documents