//Tag: medical travelers

Does Customer Service Matter?

By Elizabeth Ziemba, President, Medical Tourism Training, Inc.   Of course customer service matters. But why? Negative Publicity Poor customer service - unanswered emails, ignored telephone messages, and short-tempered staff - can lose business faster than a shark can clear a swimming pool. In these difficult economic times, competition is fierce for [...]

“How Late is it There?” Tips for Working Across Time Zones

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. It should be fun working with people from around the globe but coordinating time zones can be confusing and lead to embarrassing missteps. Here are some suggestions for using your time wisely. “What time is it where you are?” Scheduling a call between [...]

2017-04-26T20:28:07+00:00July 23rd, 2015|Categories: Articles|Tags: , , |0 Comments

Secret Shopping: Close the Customer Service Gap, Increase Revenue

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Customer service is an integral part of delivering high quality, professional services. Do you know what your current and prospective clients think of your business - your services, prices, and employees? Secret shopping, mystery shopping or, more accurately, a Customer Service Audit, is [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

The Cost of Getting, Losing, and Keeping Clients – Part 3

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Do you know the real value of keeping clients? Maximizing Opportunities, Transforming Relationships, Increasing Revenues This is the third of three articles exploring the costs associated with getting, losing, and keeping customers. The first article focused on the cost of getting clients while [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

The Cost of Getting, Losing, and Keeping Clients – Part 2

By Elizabeth Ziemba, President, Medical Tourism Training, Inc.   Do you know the real cost of getting, losing, and keeping customers? Missed Opportunities, Lower Revenues This is the second of three articles exploring the costs associated with getting, losing, and keeping customers. The first article focuses on the cost of getting clients. If [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

The Cost of Getting, Losing, and Keeping Clients – Part 1

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Do you know the real costs of getting, losing, and keeping clients?   Missed Opportunities, Lower Revenues   How often have you lost a customer because an email went unanswered for too long and the person turned into a client for your competition? Or [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

We are All Customer Service Representatives: Defining and Delivering Superior Customer Service

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. What is superior customer service?   All of us have had the experience of both excellent and terrible customer service. While we all know good or bad customer service when we see it, defining it presents a challenge as reflected by the many definitions [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

Tips to Maximize the Investment in On-Line Learning

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. How are you using on-line learning to improve your skills and those of your staff? Keep an Open Mind All of us learned by going to school and sitting in classrooms with a teacher and fellow students. The day was structured with certain time [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

What happens if you don’t train employees and they stay?

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. What reasons do you give for not training people within your organization? Perhaps these examples sound familiar. Reasons or Excuses? There are many reasons why employers don't train their employees. Here are five of the most common excuses employers give for failing to invest [...]

Increasing Lead Conversions – A Case Study

By Elizabeth Ziemba, President, Medical Tourism Training, Inc.   Every job is a self-portrait of the person who does it. Autograph your work with excellence. ~Author Unknown   Download Article Are you ready to get serious about improving lead conversions? Here is what one medical tourism facilitator has done to invest in the customer [...]

2017-04-26T20:28:09+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments