//Tag: customer service

Does Customer Service Matter?

By Elizabeth Ziemba, President, Medical Tourism Training, Inc.   Of course customer service matters. But why? Negative Publicity Poor customer service - unanswered emails, ignored telephone messages, and short-tempered staff - can lose business faster than a shark can clear a swimming pool. In these difficult economic times, competition is fierce for [...]

Secret Shopping: Close the Customer Service Gap, Increase Revenue

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Customer service is an integral part of delivering high quality, professional services. Do you know what your current and prospective clients think of your business - your services, prices, and employees? Secret shopping, mystery shopping or, more accurately, a Customer Service Audit, is [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

We are All Customer Service Representatives: Defining and Delivering Superior Customer Service

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. What is superior customer service?   All of us have had the experience of both excellent and terrible customer service. While we all know good or bad customer service when we see it, defining it presents a challenge as reflected by the many definitions [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

“Medical Tourism Visas: Successfully Tackling Immigration Issues”,

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Applying for and obtaining a visitor visa for medical purposes requires an understanding of the policies and procedures in place by various countries. Many countries have modeled their systems after the US system. This article is designed to help individuals, facilitators, travel agents, [...]