Building on your expertise
Essential Skills for Facilitators/Patient Care Coordinators
Facilitators and Patient Care Coordinators strive to provide a high quality experience from beginning to end. Even the simplest dental or medical procedure requires a complex mixture of customer service, an understanding of healthcare and health systems, risk management, and business acumen. This training program, based on research, experience and best international business practices, builds on your experience to improve your knowledge and skills.
Our two day on-site program, Essential Skills for Facilitators/Patient Care Coordinators, delivers sixteen hours of on-site interactive knowledge and case studies needed to succeed in the competitive medical tourism sector.
This training program focuses on four key aspects of working with medical tourists and domestic patients:
- Customer service skills and systems;
- Care management including privacy and data security plus case management basics;
- Risk management for patients, providers, and businesses; and
- Business management including marketing, websites and social media.
Medical Tourism Training offers its two day program in English, Spanish and Portuguese. Our team of experienced trainers led by Margaret Ball and Maria Maldonado are ready to work with employers who invest in valuable training for their employees as well as organizations that would like to host the training program for interested participants.
Contact us today for more information.