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Medical Tourism Articles by Medical tourism Training

When will medical travel capitalize on the Bleisure market?

When will medical travel capitalize on the Bleisure By Elizabeth Ziemba, JD, MPH, President, Medical Tourism Training A recent report released by Expedia Media Solutions stated, almost “half (about 43%) of all trips taken today are ‘bleisure’ trips, with the focus on the ‘business’ part of the travel enticing customers to also book their [...]

2018-01-08T16:39:16+00:00January 9th, 2018|Categories: Articles, Blog|Tags: |0 Comments

5 New Year’s Resolutions that are easy to keep

5 New Year’s Resolutions that are easy to keep By Elizabeth Ziemba, President and Divya Daswani, Research Assistant New Year’s resolutions are a bit like diets, easy to make but hard to maintain. Every January many people around the world commit themselves to goals such as losing weight, quitting smoking, finding new jobs, and [...]

2018-02-28T16:10:09+00:00January 3rd, 2018|Categories: Articles, Blog|Tags: |0 Comments

Fit to Fly: Guard against medical emergencies

Fit to Fly: Guard against medical emergencies By Elizabeth Ziemba, JD, MPH, President, Medical Tourism Training More than one billion passengers fly every year and many of those passengers are traveling to receive medical treatments. Other may have medical conditions that put their health and safety at risk. Individuals with disabilities can require special attention [...]

2017-12-07T19:36:10+00:00December 3rd, 2017|Categories: Articles, Blog|Tags: |0 Comments

Physician Reviews: What role should they play in selecting a healthcare provider?

Physician Reviews: What role should they play in selecting a healthcare provider?By Elizabeth Ziemba, JD, MPH, President, Medical Tourism TrainingOnline reviews of doctors are proliferating and there is fierce competition for top marks from patients as consumers increasingly rely on reviews to make decisions about where to secure healthcare services.While feedback from patients in the [...]

2018-01-31T12:47:53+00:00October 6th, 2017|Categories: Articles|0 Comments

Does Customer Service Matter?

By Elizabeth Ziemba, President, Medical Tourism Training, Inc.   Of course customer service matters. But why? Negative Publicity Poor customer service - unanswered emails, ignored telephone messages, and short-tempered staff - can lose business faster than a shark can clear a swimming pool. In these difficult economic times, competition is fierce for [...]

“How Late is it There?” Tips for Working Across Time Zones

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. It should be fun working with people from around the globe but coordinating time zones can be confusing and lead to embarrassing missteps. Here are some suggestions for using your time wisely. “What time is it where you are?” Scheduling a call between [...]

2017-04-26T20:28:07+00:00July 23rd, 2015|Categories: Articles|Tags: , , |0 Comments

Secret Shopping: Close the Customer Service Gap, Increase Revenue

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Customer service is an integral part of delivering high quality, professional services. Do you know what your current and prospective clients think of your business - your services, prices, and employees? Secret shopping, mystery shopping or, more accurately, a Customer Service Audit, is [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

The Cost of Getting, Losing, and Keeping Clients – Part 3

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Do you know the real value of keeping clients? Maximizing Opportunities, Transforming Relationships, Increasing Revenues This is the third of three articles exploring the costs associated with getting, losing, and keeping customers. The first article focused on the cost of getting clients while [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

The Cost of Getting, Losing, and Keeping Clients – Part 2

By Elizabeth Ziemba, President, Medical Tourism Training, Inc.   Do you know the real cost of getting, losing, and keeping customers? Missed Opportunities, Lower Revenues This is the second of three articles exploring the costs associated with getting, losing, and keeping customers. The first article focuses on the cost of getting clients. If [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments

The Cost of Getting, Losing, and Keeping Clients – Part 1

By Elizabeth Ziemba, President, Medical Tourism Training, Inc. Do you know the real costs of getting, losing, and keeping clients?   Missed Opportunities, Lower Revenues   How often have you lost a customer because an email went unanswered for too long and the person turned into a client for your competition? Or [...]

2017-04-26T20:28:08+00:00July 21st, 2015|Categories: Articles|Tags: , , |0 Comments
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