Have you tried on-line learning to build your knowledge and skills in the medical tourism sector? Here are some suggestions for individuals and employers to get the most out of e-learning. "Tips to Maximize the Investment in On-Line Learning", Elizabeth Ziemba, Copyright December 2011.
Is your organization customer focused? Learn more about delivering excellent customer service in the article, "We are All Customer Service Representatives", Elizabeth Ziemba, Copyright September 2011.
Explore the value of keeping more customers by exceeding their expectations in the third of this three part series about getting, losing and keeping clients.
"The Cost of Getting, Losing, and Keeping Clients - Part 3", Elizabeth Ziemba, Copyright August 2011.
"The Cost of Getting, Losing, and Keeping Clients - Part 2", Elizabeth Ziemba, Copyright July 2011.
"The Cost of Getting, Losing, and Keeping Clients – Part 1", Elizabeth Ziemba, Copyright June 2011.
"Secret Shopping: Close the Customer Service Gap, Increase Revenue", Elizabeth Ziemba, Copyright June 2011.
"What time is it there? Tips for Working Across Time Zones", Elizabeth Ziemba, Copyright June 2011.
"Does Customer Service Matter?", Elizabeth Ziemba, Copyright May 2011
"Medical Tourism: Are you ready for the opportunities and challenges?" Irving Stackpole and Elizabeth Ziemba, magazine of the Costa Rican Hoteliers Association, January - February 2010.
English version | Spanish version
"Medical Tourism Visas: Successfully Tackling Immigration Issues", Elizabeth Ziemba, Medical Tourism Magazine, January/February 2009.
Applying for and obtaining a visitor visa for medical purposes requires an understanding of the policies and procedures in place by various countries. Many countries have modeled their systems after the US system. This article is designed to help individuals, facilitators, travel agents, government agencies and others understand the requirements of the US system and apply some of the lessons learned to applications for other countries.
Medical Tourism Resource Center
Articles by the Medical Tourism Training Team
Books
Expectations Beyond Borders: Tools to Build an Exceptional Medical Tourism Business, a complimentary downloadable e-book written by Elizabeth Ziemba, Copyright October 2011.
Medical Tourism Marketing, Edited by Irving Stackpole, Contributing Authors Jason Summerfield and Elizabeth Ziemba, Published November 2009.
Medical Tourism Marketing, Edited by Irving Stackpole, Contributing Authors Jason Summerfield and Elizabeth Ziemba, Published November 2009.
Links
Presentations
Taking Off to Take it Off: Evaluating Marketing Efforts to Attract US Patients for Bariatric Services at 13 JCI Hospitals in Latin America
Presented by Kristin Tyman, COO, Multi-Service Eating Disorders Association
Elizabeth Ziemba, President, Medical Tourism Training, Inc.
Running Time: 38 minutes
By applying objective measures and incorporating the subjective experience of the researchers when secret shopping the hospitals, this research concludes that: (1) the majority of these 13 hospitals offer high quality bariatric weight loss surgeries at prices that are competitive for US patients who are paying out of pocket; (2) communicating with 11 of the 13 hospitals ranged from challenging to moderately frustrating to impossible because web sites did not provide enough relevant, information-rich content, telephones were either not answered properly or not answered at all, telephone messages were rarely returned, responses were not received to most of the emails sent to obtain more information; and (3) most of these hospitals are not providing enough information for prospective patients from the US to make informed decisions about having bariatric surgery at their hospitals.
Please click here to view this presentation
Presented by Kristin Tyman, COO, Multi-Service Eating Disorders Association
Elizabeth Ziemba, President, Medical Tourism Training, Inc.
Running Time: 38 minutes
By applying objective measures and incorporating the subjective experience of the researchers when secret shopping the hospitals, this research concludes that: (1) the majority of these 13 hospitals offer high quality bariatric weight loss surgeries at prices that are competitive for US patients who are paying out of pocket; (2) communicating with 11 of the 13 hospitals ranged from challenging to moderately frustrating to impossible because web sites did not provide enough relevant, information-rich content, telephones were either not answered properly or not answered at all, telephone messages were rarely returned, responses were not received to most of the emails sent to obtain more information; and (3) most of these hospitals are not providing enough information for prospective patients from the US to make informed decisions about having bariatric surgery at their hospitals.
Please click here to view this presentation
Reports
The EU Proposal for a Directive on patient’s rights in cross border healthcare provides an added stimulus to the already growing number of EU medical tourists who seek hospital treatment elsewhere in the European Union. Treatment Abroad has published a guide called "Your rights to treatment in Europe" explaining how international health travelers can explore treatment options.
Click here to be connected to a copy of this report.
Click here to be connected to a copy of this report.
