Many organizations rusheto jump on the medical tourism bandwagon. Is it the right decision for your organization to start or continue to offer these services to international health travelers?
Audience:
This Web-hosted presentation and consulting session is designed for senior management leaders or teams who have or are considering expanding services for medical tourists and their guests. The training session addresses planning and management issues vital to creating and tailoring services for the medical tourism market.
Course Description:
“Medical Tourism Guests: The Right Choice for your Hotel or Spa?” is 90-120 minute interaction web-hosted presentation and discussion with one or more of our experts addressing:
- Background information about medical tourism opportunities
- Issues and challenges associated with serving medical tourists and their accompanying guests
- Investment vs. Return on Investment
- Management and planning tactics including:
- Changes/additions to physical environment
- Designing and delivering VIP customer care
- Staff training and preparedness
- Developing relationships with key ancillary services
Led by one of our medical tourism professionals, this session can be delivered to your senior management team via video teleconference or Webinar.
Learning Objectives:
At the end of the session, you will be able to:
• Recognize major opportunities and challenges in the medical tourism market
• Estimate an investment and return on investment
• Pinpoint physical changes to make to accommodate these guests
• Identify methods to improve customer care for this market
• Prepare a plan of action for staff preparedness and training
• Categorize ancillary services needed to support medical tourists
Based on these learning objectives, you and your management team can create a plan of action to meet the specialized needs of medical tourists and their accompanying guests.
Online features:
Up to 25 individuals may participate in this web-hosted session. Access to a computer is needed and the specific requirements can be arranged in connection with the client.
As part of our commitment to excellent customer service, each participant will be asked to complete a brief post-course survey to provide important feedback and comments.
Fees:
Each session is designed according to the client’s needs and requirements. Please complete the form below and one of our representatives will be in contact with you soon.
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