Our online and in-person training programs are research-based, drawing on international standards and best-business practices translated into practical information with a focus on real-world scenarios. Click here to learn more about our on-line training courses.
Our on-line and on-site training as well as consulting services give you and your organization the skills and knowledge you need to succeed including:
- Introduction to Medical Tourism - online only
- Basic Medical Terminology - online only
- Email etiquette - Netiquette - online and onsite training available
- Telephone skills - online and onsite training available
- Working with upset customers - online and onsite training available
- Building an Outstanding International Patient Department - online and onsite training as well as consulting services available in English, Spanish, Portuguese and Arabic
- Cross-cultural training - onsite and consulting services available
Original research, literature reviews, and experience in the international health travel field show that superior customer service can differentiate your organization to attract and retain more clients. Those clients are your best leads for return business and additional referrals. Investing in customer service training staff improves employee satisfaction and loyalty, translating into lower turnover rates.
Need hands-on assistance with building your medical tourism organization? Our experts are available to consult with you to meet your specific needs.
Contact us today to ensure your organization has the competitive edge to thrive in international health travel.