http://medicaltourismtraining.com Sun, 29 Apr 2012 04:33:07 +0000 http://snappages.com en http://medicaltourismtraining.com /blog/2012/04/29/creating-a-customer-care-centered-business http://medicaltourismtraining.com /blog/2012/04/29/creating-a-customer-care-centered-business Sun, 29 Apr 2012 04:33:07 +0000 http://medicaltourismtraining.com /blog/2012/04/29/creating-a-customer-care-centered-business
]]> http://medicaltourismtraining.com /blog/2012/04/18/cross-cultural-training-for-healthcare-professionals http://medicaltourismtraining.com /blog/2012/04/18/cross-cultural-training-for-healthcare-professionals Wed, 18 Apr 2012 09:28:29 +0000 http://medicaltourismtraining.com /blog/2012/04/18/cross-cultural-training-for-healthcare-professionals
]]> http://medicaltourismtraining.com /blog/2012/03/05/free-brochure-for-the-medical-tourism-sector http://medicaltourismtraining.com /blog/2012/03/05/free-brochure-for-the-medical-tourism-sector Mon, 05 Mar 2012 10:45:00 +0000 http://medicaltourismtraining.com /blog/2012/03/05/free-brochure-for-the-medical-tourism-sector Tips for Welcoming International Health Travelers" for staff and management at:

• health care providers
• hotels
• airlines
• travel agents and
• other participants in the "Customer Care Continuum"

It is designed to build awareness [...]]]> Tips for Welcoming International Health Travelers" for staff and management at:

• health care providers
• hotels
• airlines
• travel agents and
• other participants in the "Customer Care Continuum"

It is designed to build awareness of the importance of medical tourists and their accompanying guests.

Your logo and brand can appear on this copyrighted brochure. A brochure will be prepared free of charge for your organization to print and email for distribution to your clients, vendors and other partners in the international health travel sector.

Preview a sample of the brochure that was prepared for the Kerala Institute of Medical Sciences. We can create a similar brochure for your organization. Contact us today!

]]> http://medicaltourismtraining.com /blog/2011/12/12/tips-to-maximize-the-investment-in-on-line-learning http://medicaltourismtraining.com /blog/2011/12/12/tips-to-maximize-the-investment-in-on-line-learning Mon, 12 Dec 2011 13:41:00 +0000 http://medicaltourismtraining.com /blog/2011/12/12/tips-to-maximize-the-investment-in-on-line-learning Tips to Maximize the Investment in On-Line Learning", Elizabeth Ziemba, Copyright December 2011.

]]> http://medicaltourismtraining.com /blog/2011/10/21/complimentary-downloadable-e-book http://medicaltourismtraining.com /blog/2011/10/21/complimentary-downloadable-e-book Fri, 21 Oct 2011 11:15:00 +0000 http://medicaltourismtraining.com /blog/2011/10/21/complimentary-downloadable-e-book "Expectations Beyond Borders: Tools to Build an Exceptonal Medical Tourism Business"

The competition for international health travelers is growing more intense every day as organizations face market and economic challenges. At a minimum, savvy consumers expect excellent health and [...]]]> "Expectations Beyond Borders: Tools to Build an Exceptonal Medical Tourism Business"

The competition for international health travelers is growing more intense every day as organizations face market and economic challenges. At a minimum, savvy consumers expect excellent health and wellness services at reasonable prices. Beyond these basic expectations, what do customers want and how can your organization meet those expectations? Market research confirms that the key to success in medical tourism is exceptional customer service that anticipates and exceeds expectations.

Expectations Beyond Borders presents clear and concise marketing theory illustrated by practical examples and innovative solutions to deliver the tools you need to build an exceptional medical tourism business. Download your free copy now!


]]> http://medicaltourismtraining.com /blog/2011/10/05/want-to-win-a-free-training-course http://medicaltourismtraining.com /blog/2011/10/05/want-to-win-a-free-training-course Wed, 05 Oct 2011 15:05:00 +0000 http://medicaltourismtraining.com /blog/2011/10/05/want-to-win-a-free-training-course Facebook fans. One lucky fan who "Likes" us on Facebook
before Friday, November 4th at 5 PM EST will be [...]]]> Facebook fans. One lucky fan who "Likes" us on Facebook
before Friday, November 4th at 5 PM EST will be selected to receive a free course!

To be eligible to win one of our five introductory courses - Introduction to Medical Tourism, Basic Medical Terminology, Telephone Skills for Medical Tourism Professionals, Email Etiquette - Netiquette or Working with Upset Customers- all you have to do is become a fan on Facebook. It's that simple. Just follow the link to our Facebook page and click on "Like".

Already a fan? You are entered to win.

The winner of the free course can select any one of the five courses and will be given a complimentary registration. As an added bonus, our winning Facebook fan will be able to take any or all of the other four courses for just $29.00 per course - an amazing cost savings!

Thank you for being one of our fans. Once you like us, we think you'll love our courses.

]]> http://medicaltourismtraining.com /blog/2011/09/15/8-steps-to-breaking-into-medical-tourism http://medicaltourismtraining.com /blog/2011/09/15/8-steps-to-breaking-into-medical-tourism Thu, 15 Sep 2011 11:08:00 +0000 http://medicaltourismtraining.com /blog/2011/09/15/8-steps-to-breaking-into-medical-tourism Travel Market Report! Getting started in medical tourism? Register for our courses "Introduction to Medical Tourism" and "Basic Medical Terminology" before Spetember 30th for the low price of $99 - a $40 savings! Use discount code TA99. [...]]]> Travel Market Report! Getting started in medical tourism? Register for our courses "Introduction to Medical Tourism" and "Basic Medical Terminology" before Spetember 30th for the low price of $99 - a $40 savings! Use discount code TA99.

]]> http://medicaltourismtraining.com /blog/2011/07/11/how-late-is-it-there http://medicaltourismtraining.com /blog/2011/07/11/how-late-is-it-there Mon, 11 Jul 2011 14:22:00 +0000 http://medicaltourismtraining.com /blog/2011/07/11/how-late-is-it-there HealthBizIndia. Read it today! [...]]]> HealthBizIndia. Read it today!

]]> http://medicaltourismtraining.com /blog/2011/06/22/secret-shopping-and-medical-tourism http://medicaltourismtraining.com /blog/2011/06/22/secret-shopping-and-medical-tourism Wed, 22 Jun 2011 10:54:00 +0000 http://medicaltourismtraining.com /blog/2011/06/22/secret-shopping-and-medical-tourism here's the [...]]]> here's the link.

]]> http://medicaltourismtraining.com /blog/2011/06/03/we-are-quoted-in-the-travel-market-report-newsletter http://medicaltourismtraining.com /blog/2011/06/03/we-are-quoted-in-the-travel-market-report-newsletter Fri, 03 Jun 2011 16:59:00 +0000 http://medicaltourismtraining.com /blog/2011/06/03/we-are-quoted-in-the-travel-market-report-newsletter
Medical tourism is a client-centered niche market that requires high standards of customer care, according to Elizabeth Ziemba, president of Medical Tourism Training. Anyone involved in serving medical travel clients must anticipate their needs in order to deliver products and services that [...]]]>
Medical tourism is a client-centered niche market that requires high standards of customer care, according to Elizabeth Ziemba, president of Medical Tourism Training. Anyone involved in serving medical travel clients must anticipate their needs in order to deliver products and services that exceed expectations, said Ziemba, whose firm just added a customer service module to its course offerings. “Yesterday's skills and approaches won't meet the expectations of clients who are growing more sophisticated and demanding every day.

“Poor customer service – unanswered emails, ignored telephone messages and short-tempered staff – can lose business faster than a shark can clear a swimming pool,” Ziemba wrote in a recent article on the Medical Tourism Training. Market research in all sectors, including health care, shows that one upset customer tells at least 11 other people, who in turn each tell another five people, according to Ziemba. “That is a total of 67 people saying negative things about one poor customer service event. With the explosion of social media, these numbers are rising.”

On the positive side, responding quickly to a negative customer service interaction can convert a disgruntled customer into a loyal client.

From Travel Market Report, June 3, 2011

]]> http://medicaltourismtraining.com /blog/2011/05/26/like-us-on-facebook http://medicaltourismtraining.com /blog/2011/05/26/like-us-on-facebook Thu, 26 May 2011 11:31:00 +0000 http://medicaltourismtraining.com /blog/2011/05/26/like-us-on-facebook Facebook to share your comments about our posts as well as topics of interest to you and your organization. Thank you! [...]]]> Facebook to share your comments about our posts as well as topics of interest to you and your organization. Thank you!

]]> http://medicaltourismtraining.com /blog/2011/05/26/does-customer-service-matter http://medicaltourismtraining.com /blog/2011/05/26/does-customer-service-matter Thu, 26 May 2011 11:23:00 +0000 Elizabeth Ziemba http://medicaltourismtraining.com /blog/2011/05/26/does-customer-service-matter mini-article on the importance of excellent customer service skills in any personal service industry including the competitive field of medical tourism. [...]]]> mini-article on the importance of excellent customer service skills in any personal service industry including the competitive field of medical tourism.

]]> http://medicaltourismtraining.com /blog/2011/03/18/online-courses-now-available http://medicaltourismtraining.com /blog/2011/03/18/online-courses-now-available Fri, 18 Mar 2011 20:47:00 +0000 http://medicaltourismtraining.com /blog/2011/03/18/online-courses-now-available Learn more here.

]]> http://medicaltourismtraining.com /blog/2010/05/07/imtj-highlights-medical-tourism-training http://medicaltourismtraining.com /blog/2010/05/07/imtj-highlights-medical-tourism-training Fri, 07 May 2010 10:42:00 +0000 http://medicaltourismtraining.com /blog/2010/05/07/imtj-highlights-medical-tourism-training Read what IMTJ has to say about our company and its training programs. [...]]]> Read what IMTJ has to say about our company and its training programs.

]]> http://medicaltourismtraining.com /blog/2010/05/07/travel-market-report-features-our-training http://medicaltourismtraining.com /blog/2010/05/07/travel-market-report-features-our-training Fri, 07 May 2010 10:37:00 +0000 http://medicaltourismtraining.com /blog/2010/05/07/travel-market-report-features-our-training click here. [...]]]> click here.

]]> http://medicaltourismtraining.com /blog/2010/04/15/jci-hospital-research-presentation-available http://medicaltourismtraining.com /blog/2010/04/15/jci-hospital-research-presentation-available Thu, 15 Apr 2010 10:42:00 +0000 http://medicaltourismtraining.com /blog/2010/04/15/jci-hospital-research-presentation-available View the presentation "Taking Off to Take it Off", an original research project evaluating the effectiveness of JCI hospitals in Latin America to attract potential US patients for weight loss surgery. [...]]]> View the presentation "Taking Off to Take it Off", an original research project evaluating the effectiveness of JCI hospitals in Latin America to attract potential US patients for weight loss surgery.

]]> http://medicaltourismtraining.com /blog/2010/02/17/first-latin-america-global-medicine-wellness-congress http://medicaltourismtraining.com /blog/2010/02/17/first-latin-america-global-medicine-wellness-congress Wed, 17 Feb 2010 23:51:00 +0000 http://medicaltourismtraining.com /blog/2010/02/17/first-latin-america-global-medicine-wellness-congress globalmedicinecongress.com.

]]> http://medicaltourismtraining.com /blog/2010/01/11/san-jose-costa-rica-training http://medicaltourismtraining.com /blog/2010/01/11/san-jose-costa-rica-training Mon, 11 Jan 2010 23:51:00 +0000 http://medicaltourismtraining.com /blog/2010/01/11/san-jose-costa-rica-training
More than 250 [...]]]>
More than 250 members of the hotel staff participated in the training which was conducted in Spanish by our colleague, Cindy Cordova. Judging by the excellent results of the post-program evaluations, the staff members enjoyed the mix of information, demonstrations, discussions, and questions & answers, that will help the team deliver VIP customer service to the hotel’s medical tourism guests.

Isn’t it time for your staff to improve their skills in Caring for the Medical Tourist? Contact us today!





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