It's easy - just become one of our Facebook fans. One lucky fan who "Likes" us on Facebook
before Friday, November 4th at 5 PM EST will be selected to receive a free course!
To be eligible to win one of our five introductory courses - Introduction to Medical Tourism, Basic Medical Terminology, Telephone Skills for Medical Tourism Professionals, Email Etiquette - Netiquette or Working with Upset Customers- all you have to do is become a fan on Facebook. It's that simple. Just follow the link to our Facebook page and click on "Like".
Already a fan? You are entered to win.
The winner of the free course can select any one of the five courses and will be given a complimentary registration. As an added bonus, our winning Facebook fan will be able to take any or all of the other four courses for just $29.00 per course - an amazing cost savings!
Thank you for being one of our fans. Once you like us, we think you'll love our courses.
Posted on October 5th, 2011
Posted on September 15th, 2011
Just published in Travel Market Report! Getting started in medical tourism? Register for our courses "Introduction to Medical Tourism" and "Basic Medical Terminology" before Spetember 30th for the low price of $99 - a $40 savings! Use discount code TA99.
Posted on July 11th, 2011
Our article containing tips for working across time zones appears in the July 2011 of HealthBizIndia. Read it today!
Posted on June 22nd, 2011
Did you see our article. "Secret shopping in medical tourism: Close the customer service gap, increase revenues", in the International Medical Tourism Journal ezine? If you missed it or want to reread or share the article, here's the link.
Posted on June 3rd, 2011
In Medical Travel, Poor Client Care Is a No-No
Medical tourism is a client-centered niche market that requires high standards of customer care, according to Elizabeth Ziemba, president of Medical Tourism Training. Anyone involved in serving medical travel clients must anticipate their needs in order to deliver products and services that exceed expectations, said Ziemba, whose firm just added a customer service module to its course offerings. “Yesterday's skills and approaches won't meet the expectations of clients who are growing more sophisticated and demanding every day.
“Poor customer service – unanswered emails, ignored telephone messages and short-tempered staff – can lose business faster than a shark can clear a swimming pool,” Ziemba wrote in a recent article on the Medical Tourism Training. Market research in all sectors, including health care, shows that one upset customer tells at least 11 other people, who in turn each tell another five people, according to Ziemba. “That is a total of 67 people saying negative things about one poor customer service event. With the explosion of social media, these numbers are rising.”
On the positive side, responding quickly to a negative customer service interaction can convert a disgruntled customer into a loyal client.
From Travel Market Report, June 3, 2011
Medical tourism is a client-centered niche market that requires high standards of customer care, according to Elizabeth Ziemba, president of Medical Tourism Training. Anyone involved in serving medical travel clients must anticipate their needs in order to deliver products and services that exceed expectations, said Ziemba, whose firm just added a customer service module to its course offerings. “Yesterday's skills and approaches won't meet the expectations of clients who are growing more sophisticated and demanding every day.
“Poor customer service – unanswered emails, ignored telephone messages and short-tempered staff – can lose business faster than a shark can clear a swimming pool,” Ziemba wrote in a recent article on the Medical Tourism Training. Market research in all sectors, including health care, shows that one upset customer tells at least 11 other people, who in turn each tell another five people, according to Ziemba. “That is a total of 67 people saying negative things about one poor customer service event. With the explosion of social media, these numbers are rising.”
On the positive side, responding quickly to a negative customer service interaction can convert a disgruntled customer into a loyal client.
From Travel Market Report, June 3, 2011
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