About Medical Tourism Training

Medical Tourism Training, Inc. is comprised of an extensive network of healthcare, business, and training professionals, each with complementary skills and specializations. We develop specialized teams based on our clients’ needs and goals.

To ensure the integrity of the independent information provided to our clients, Medical Tourism Training is not affiliated with any association, company or group.

Who We Are

Elizabeth Ziemba - President

With a diverse background in public health, law and business, Elizabeth brings a unique set of skills and experience to Medical Tourism Training.

Ms. Ziemba has worked as a consultant to various medical tourism businesses, nonprofit organizations and governmental agencies, focusing on developing and implementing marketing and market research as well as customer-service solutions.

As a skilled writer, she has published extensively on various business topics including medical tourism and uses her writing abilities to oversee course content development for the company. Her focus on practical solutions based on years of business experience provide tangible benefits to the company's clients. Her articles comprise our complimentary, downloadable e-book, "Expectations Beyond Borders: Tools to Build an Exceptional Medical Tourism Business".

Elizabeth was awarded a Juris Doctorate from Suffolk University School of Law and a Masters degree in International Public Health from Boston University.

Margaret Ball - Consulting Expert
Customer Service, International Patient Services

A leader in the field of international patient services and medical tourism, Margaret Ball brings to our clients her experience at Baylor University Medical Center Dallas, including serving as Director of International Services. Ms. Ball has over 15 years of experience in all aspects of bringing foreign patients to the U.S., including business development, working with embassies, international insurance companies, hotels and developing relationships with a wide range of hospitals and physicians.

Her accomplishments in the international patient services sector that focused on increasing revenue as well as the total number of international patients include:

Workd with interdisciplinary team to design all inclusive cardiac and orthopedic packages
Create a “Second Opinion and Telemedicine” program for international patients
Collaborate with the Chamber of Commerce, airlines, hotels and hospital to promote the Dallas-Fort Worth Metropolitan area for tourism and executive checkups.

Her prior career experience in the travel and airline industry contributes to her expertise in the field of medical tourism.

Margaret is the founder of Health Links International, a Dallas based firm established in 2006, providing consulting services for the medical tourism industry and international health infrastructure projects. International health travel projects have included consultations with hospitals and health care providers in Mexico, Costa Rica, Spain, Jordan, Turkey, and the Dominican Republic.

Ms. Ball speaks fluent Spanish, is a graduate of Austin College and studied at the University of Valencia, Spain.

Margaret’s consulting, training and language skills are an asset to our clients.

Deborah L. Slobodnik, Consulting Expert
Organizational Transformation, Executive Coach

Deborah Lipman Slobodnik, co-founder and principal of Options for Change, is a senior organizational consultant and coach, with over 25 years’ experience in developing leaders and building teams. She built her reputation by marrying the fields of organizational development and family systems to produce a practical and powerful approach that aligns culture, teams and leaders around the future business vision and strategy. Deborah was nominated by clients and colleagues and selected as one of the top 10 Executive Coaches in the Boston area through The Boston Herald and www.womensbiz.com.

Her ability to quickly identify the “pain points” and to customize successful interventions that change the behavior of both individuals and teams has made her an invaluable resource to clients in diverse industries such as biotech, healthcare, finance, high tech and professional services.

Her well reputed workshops, Making Change Happen™ and FasTeams® for Leaders have been praised as “the antidote to the real human issues that undermine all change efforts.” They have been presented to hundreds of leaders, change agents and project managers throughout the US, Canada, Europe, the Middle East and Africa. As a result, besides her own clients, she mentors other consultants and coaches, helping them become more effective in that role.

Deborah has also co-authored the FasTeams® web-based toolset so that leaders and coaches can coach teams despite the challenges of their complex, cross-functional and virtual environments. The response has been overwhelming with such feedback as, “Deborah, it went better than good. I’m thrilled at the results. I can’t remember the last time I’ve used a more effective toolset.”

Her client list is diverse. A sampling of her clients includes, Shire Pharmaceuticals, Colgate Palmolive, Devon Energy, Harvard Pilgrim Healthcare, Travelers Insurance, Thomson Financial and The New York Times. In the non-profit world, recent clients include Harvard Medical School, Boston College, Neighborhood Health Plan, Charleston Area Medical Center, New England Medical Center and Exeter Hospital.

Deborah is also a regular presenter at international conferences including INC Magazine, Linkage, Project Management Institute and Pegasus Communications. She teaches team leadership at Babson College and facilitates a forum for women Executive Directors through The Commonwealth Institute. The case study of her work with the MathWorks appeared in Linkage’s Best Practices in Leadership Development 2000.

Her academic credentials include an advanced degree in Organizational Development from Antioch College, an undergraduate degree in Psychology from the University of Massachusetts at Amherst, training at the National Training Labs and an advanced coaching certificate from the Kantor Family Institute in Cambridge, MA.

Irving Stackpole, Consulting Expert
Marketing and Market Research, Organizational Development

Utilizing over thirty five years of experience in the health care sector, Irving Stackpole is President of Stackpole & Associates , a team of consultants who design and deliver market research, customer service and sales training, and marketing services to healthcare, senior living and human service organizations throughout the United States and internationally.

His clients include an extensive list of medical tourism organizations including professional associations, government organizations, health care providers, developers, facilitators, and more. Irving has delivered presentations at numerous medical tourism conferences including both World Medical Tourism and Global Health Conferences. He is the editor of Medical Tourism Marketing , the first of its kind book designed to improve the quality and effectiveness of medical tourism marketing.

Irving is the market research and marketing advisor to Medical Tourism Training, Inc. and works collaboratively with the company to provide complimentary training and consulting services to ensure that the needs of our clients are being met.

Pamela Frank - Consulting Expert
International Patient Services

As a leader in the field of international patient services, Pamela Frank has been Director of International Health Services at Children’s Hospital and Tufts Medical Center, both located in Boston, Massachusetts.

While in those positions, she was responsible for the international strategic alliances with governments, healthcare institutions, and insurers while overseeing multi-million dollar budgets. Her knowledge and experience of developing and managing international patient departments is based on her successes at these leading medical instititions.

Currently, Ms. Frank is Executive Director of the Worldwide Egyptian-American Cancer Network, leading their efforts to establish their U.S. non-profit foundation through Board development, fundraising, and hospital partnerships.

Pam is one of the experts who developed the “Welcoming the World” course for our company utilizing her knowledge and experience in establishing and improving international patient services. Her training and consulting expertise are available now through Medical Tourism Training, Inc.

Fluent in both Spanish and Portuguese, Ms. Frank earned an M.B.A. from Thunderbird, School of Global Management in the US. She continues to be a leader in the international health sector.

Kari Heistad - Consulting Expert
Cross-Cultural Training and Consulting

Kari Heistad, founder and CEO of Culture Coach International, is an expert in training and consulting in the field of cultural diversity issues with a particular focus on health care related challenges. Kari and her team work with health care providers including medical tourism organizations to help them to understand and manage all aspects of the provider – patient dynamic to create culturally competent work places. She understands that providers can realize costs savings when culturally competent care is provided.


Ms. Heistad’s clients include leading US hospitals including Massachusetts General Hospital, Spaulding Medical Center, and Tufts Medical Center in addition to private, nonprofit, government, healthcare, and educational organizations around the world.

Kari has provided custom-designed training programs for the American Embassy, the European Conference on Culture and the Media, as well as the Irish Management Institute.
Based on her extensive knowledge and understanding of health care, cultural diversity, and training, Kari is developing an on-line and on-site course for Medical Tourism Training’s clients. Her consulting services are available to meet the individual needs of individuals and organizations in the medical tourism sector.

Kari was awarded a Bachelor of Science degree from Bates College in Maine as well as a Master’s degree in International Administration from the School for International Training in Vermont. She speaks Norwegian fluently and is a beginner in Spanish, French, and Greek.

Vian Saleh - Consulting Expert
International Patient Services


As the former Director of Best Doctors, Inc. and an experienced international consultant, Ms. Vian Saleh extensive experience in program planning and implementation, client relationship management, operations, and business development and marketing for global health organizations.

With years of experience working throughout the Middle East, Ms. Saleh has developed and implemented an operational structure to manage international client referrals integrating patient intake, screening, financial authorization, appointment scheduling, concierge services, and billing and collection.

Using her knowledge and experience in establishing and improving international patient services in the US and globally, Vian is one of the experts who developed the “Welcoming the World” course for our company. Her expertise is available to our clients via her training and consulting services.

Ms. Saleh is fluent in English and Arabic, skills she brings to her consulting practice and the services she provides to Medical Tourism Training.

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